UPS Ground: $4.95 - 5 to 7 business days
UPS 3 Day Select: $9.00 - 3 business days
UPS Second Day Air: $12.00 2 business days
UPS Next Day Air: $22.00 1 business day

*These are our minimum shipping charges. Charges may vary depending upon the weight and distance. Actual shipping charges will be reflected during checkout.

To estimate your delivery date, please add 1-2 business days for order processing to the delivery time of your preferred shipping method. For example, if you order an in-stock item today and ship via UPS Ground, you will receive your item in 7-9 business days. Please note UPS does not deliver on weekends. Backordered items are shipped as they become available at no additional cost. Shipping fees are not refundable.

How can I track my order?

Once your order is shipped, you will be sent an email confirmation. If chose UPS, your email will contain a tracking number you may use to track your order. You can then track your order from the UPS Internet tracking site.

What about backorders?

If an item is backordered we will ship in-stock merchandise and ship backordered items as they become available. Backordered items from your order will be grouped and shipped together when it is reasonable to do so. You will be charged for the items when they are shipped. Backordered items will be shipped via UPS Ground or United States Postal Service. In the event of multiple shipments you will not be charged more than your original shipping quote. You will be notified by email if one or more items are going to be delayed beyond the original target date.

What is Trousseau by Touch Gallery's return policy?

Our 100% guarantee ensures that every item you purchase at Trousseau by Touch Gallery meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Returns for refund after 60 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed.

How do I return something?

You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees are not refundable.
Send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Who pays for return shipping?

For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.

For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.

In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.

Is it safe to use my credit card?

Yes, shopping at Trousseau by Touch Gallery is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Trousseau by Touch Gallery will cover the liability imposed on you, up to $50. Trousseau by Touch Gallery will cover this amount only if the unauthorized use of your credit card occurred at Trousseau by Touch Gallery, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.

You may also place your order by printing our order form and faxing or mailing it to us.

What are my payment options?

We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security please do not send cash.

When will my order be shipped?

Trousseau by Touch Gallery usually ships in stock items in one to two business days, excluding holidays.

It is important to remember these dates and times are in effect for in stock items only. Don't forget it is never too late to send an electronic gift certificate.

How can I submit comments and suggestions?

You can send email to info@TrousseauByTouch.com, you can use our feedback form, or you can reach us at 214.502.9333 during business hours, Monday through Friday 11:00am to 6:00pm CST except on holidays.

What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at TrousseauByTouch.com possible and to enhance your overall shopping experience. Click here to view our complete privacy policy.

What are cookies? Does Trousseau by Touch Gallery use them?

Simply put, a cookie is a small piece of information that web sites use to remember information about users. Trousseau by Touch Gallery uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Trousseau by Touch Gallery uses persistent cookies to identify members after their first visit.

Does Trousseau by Touch Gallery accept international orders?

Currently we only accept orders that ship to the United States, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs.

Does Trousseau by Touch Gallery have a catalog?

In order to keep prices low and offer a large selection of the latest styles, we have chosen to not print a catalog at this time. We currently show all of our products on the Internet at http://www.TrousseauByTouch.com. If you prefer not to order over the Internet, you can print out our order form and either mail or fax in your order. Click here for the order form. Or, you may call during business hours (M-F, 11:00 - 6:00 CST) and place your order by phone.

Is gift wrapping available?

We take great pride in our packaging - each order is carefully wrapped in delicate blue tissue and placed inside an unmarked shipping box. At this time we do not offer gift wrapping services although we do offer gift invoices. Trousseau by Touch Gallery gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.

Are gift invoices available?

Yes! During the checkout process you will have an opportunity to choose to have a gift invoice enclosed with your order. Trousseau by Touch Gallery gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.

What is my Shopper ID?

A Shopper ID is a unique ID that identifies what is in your shopping cart. In the event that you are experiencing technical difficulties, or do not wish to continue on your own, you may call customer service to complete your transaction. By providing our customer service representatives with this Shopper ID, we can make this experience speedier and more convenient for you.

Where can I enter a coupon or promotional code?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.